Licensed Optical Supervisor

3 weeks ago


Arlington, Virginia, United States Warby Parker Full time
Job Title: Licensed Optical Supervisor

Warby Parker is seeking a highly skilled and experienced Licensed Optical Supervisor to join our team of in-house optical professionals. As a key member of our team, you will be responsible for providing exceptional customer service, leading the optical team, and ensuring that our stores meet the highest standards of quality and excellence.

Key Responsibilities:
  • Optical Duties:
    • Work directly with customers to meet their eyewear needs, taking and recording measurements, adjusting and fitting eyewear, and ensuring flawless accuracy.
    • Check that finished eyewear meets our optical standards, customer requirements, and requests.
    • Use expertise to explain prescription terminology and product offerings to customers.
  • Leadership Responsibilities:
    • Set the store up for success each day by ensuring operational, service, and staff zoning procedures are executed to Warby Parker standards.
    • Drive store vision and sales by providing exceptional service on the floor and acting as the main contact for customer and operational questions.
    • Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify great service.
    • Help maintain general store systems, inventory databases, and business operations.
    • Foster and support a productive, positive employee culture in the store.
Requirements:
  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities.
  • Passionate about the eyewear and retail industries.
  • A clear, effective, and professional communicator who can break down technical terms for customers to easily understand.
  • Dedicated to going above-and-beyond to make customers (and teammates) happy.
  • An energetic, positive team player who can adapt in a fast-paced, ever-changing work environment.
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Benefits:
  • Health, vision, and dental insurance.
  • Life and AD&D Insurance.
  • Paid time off.
  • Paid Holidays.
  • Retirement savings plan with a company match.
  • Parental leave (non-birthing parents included).
  • Short-term disability.
  • Employee Assistance Program (EAP).
  • Bereavement Leave.
  • Optical Education Reimbursement.
  • Snack Pantry.
  • And more (just ask).

At Warby Parker, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.



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