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Spa Operations Manager

2 months ago

Beverly Hills, California, United States Four Seasons Full time
Job Summary

We are seeking a highly skilled and experienced Spa Assistant Manager to join our team at Four Seasons. As a key member of our spa operations team, you will be responsible for leading the spa team in providing exceptional customer service, overseeing daily operations, and ensuring the smooth functioning of the spa.

Key Responsibilities
  • Lead the Spa Team: Supervise and motivate the spa team to deliver exceptional customer service and maintain high standards of service.
  • Oversee Daily Operations: Ensure the smooth functioning of the spa, including managing inventory, ordering supplies, and maintaining a clean and organized environment.
  • Develop and Implement Spa Treatments: Assist in developing and implementing new spa treatments and packages to meet the needs of our discerning guests.
  • Train and Mentor Staff: Train and mentor staff to maintain high standards of service and ensure they have the skills and knowledge needed to deliver exceptional customer experiences.
  • Collaborate with the Spa Manager: Work closely with the Spa Manager to achieve revenue goals and maintain a positive work environment.
Requirements
  • Minimum 2 years of experience in a spa management role.
  • Proven track record of leading a team and delivering exceptional customer service.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of spa operations and management principles.