Luxury Spa Therapist

3 weeks ago

Beverly Hills, California, United States Maybourne Beverly Hills Hotel Full time

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life.

Summary of Position

The spa massage therapist position will provide exceptional massage and spa treatments with the highest level of professionalism, a customized approach and over the top hospitality to guests of the spa. Your role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Roles and Responsibilities

  • Provide massage and spa services to guests in a timely, courteous, and efficient manner, including but not limited to, massage, wellness therapies, body treatment, foot soaks/treatments, etc.
  • Maintain an agreed upon retail sales to service ratio with the exceptional products, gifts, and accessories provided.
  • Maintain an agreed upon minimum upsell percentage.
  • Attend pre/post shift meetings.
  • Participate fully in maintaining back bar expenses.
  • Complete all necessary record keeping tasks as they pertain to the operation of the spa.
  • Participate in all advanced training without exception.
  • Escort guests to and from treatment rooms in a gracious manner, attending to any immediate needs throughout the spa visit.
  • Assist in providing information to any inquiries, help to coordinate all guests requests for services and maintain impeccable yourself and spa cleanliness of the spa.
  • Ensure guests comfort and safety through the treatment.
  • Maintain work area with necessary supplies, sanitation, and disinfection procedures ensuring room is immaculate at all times (tables draped, counters and products clean).
  • Perform monthly and quarterly deep clean responsibilities.
  • Assist with cleanliness of all spa areas including all locker rooms.
  • Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.
  • Assist in any other function as requested by Spa manager, director of rooms, or general manager as it pertains to the spa, lounges, indoor/outdoor area, retail area, pool area.
  • Participate fully in any/all promotions within and outside the spa, hotel, or at off-site events.

Qualifications:

  • High school or equivalent education.
  • Ability to communicate clearly and speak, read, write and understand English.
  • Valid massage therapy certification from a recognized school of massage.
  • Insurance coverage as required to maintain massage license/certification.
  • 5+ years' experience as a massage therapist in a stand-alone spa or luxury hotel/resort spa.
  • Exceptional skills in Swedish and Deep Tissue massage and at least two of the following:
  • Acupressure.
  • Shiatsu.
  • Ayurvedic i.e. abhyanga, etc.
  • Clinical deep tissue.
  • Craniosacral - upledger or equivalent.
  • Deep tissue.
  • Hot stone massage.
  • Lomi lomi massage.
  • Lymphatic drainage - upledger or equivalent.
  • Myofascial release.
  • Neuromassage.
  • Pregnancy massage- certificate of advanced training required to perform pregnancy massage.
  • Reflexology.
  • Reiki II or master +.
  • Rolfing.
  • Shiatsu- table and/or mat.
  • Sports massage.
  • Thai massage.
  • Trigger point massage.

Physical Requirements:

  • While performing the duties of this job, the employee must be able to remain in a stationary position of extended periods of time.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such a computer, copy machine, printer, etc.
  • Constantly communicates with vendors, clients, staff members, therefore must be able to communicate, converse with and exchange information.
  • Must be able to detect, determine, perceive, identify, recognize and assess from long distances.
  • Light to moderate lifting is required.
  • Ability to uphold the stress of traveling.
  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.
  • Walking and standing are required throughout the working day--length of time of these tasks may vary from day to day and task to task. Occasional environmental exposures to cold, heat, and water. The individual must be able to transport up to 30 pounds on occasion.
  • Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach different outlets and other departments of the resort on a timely basis. Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 50 lbs. on a regular and continually basis.
  • Must be able to push and pull carts and equipment weighting up to 250 pounds, occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisor, and subordinates. Vision occurs continuously with the most common visual functions being those of near vison and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

  1. Go the EXTRA mile in our efforts.
  2. Be RESPECTFUL to our guests and colleagues.
  3. Deliver service in a CARING fashion.
  4. Be OUTSTANDING.
  5. Express your own personality - Create your LEGACY.
  6. Be your NATURAL SELF - Be genuine and sincere with the guest and colleagues.

Who you would be working for

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests. A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits:

  • Medical/Dental/Vision Insurance.
  • Company matched 401(k) plan.
  • Company matched Health Savings Plan.
  • Flexible Spending.
  • Paid Holidays.
  • Paid Time Off.
  • Paid Sick Leave.
  • Employee Assistance Program.
  • Parking.
  • Employee Recognition Programs.
  • Colleague meals.
  • Colleague Referral Incentive program.

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