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Student Success Coach

2 months ago


Dallas, Texas, United States Strategic Education Full time
About the Role

This position serves as the primary point of contact for students, providing guidance and support throughout their academic journey. As a Student Success Coach, you will be responsible for managing a pipeline of students, coaching, motivating, and mentoring them to achieve their academic goals.

Key Responsibilities
  • Support students through their academic careers, providing proactive advice and guidance.
  • Address and resolve student problems through research, collaboration, and follow-up.
  • Serve as a point of contact for student account inquiries, responding to all emails and voicemails within one business day.
  • Document all student interactions through university applications.
  • Help students create academic plans, ensuring they are on track to meet their goals.
  • Assist students with financial aid, conducting on-going follow-up to resolve issues.
  • Monitor and outreach to students based on attendance, intervening with early at-risk students and assisting them through the satisfactory academic progress process.
  • Inform students of tutoring and other university resources available to support their success.
  • Implement activities to manage quarterly collection and bad debt expenses, ensuring compliance with university, state, and federal rules and regulations.
Requirements
  • Passionate about the power of higher education and committed to student success.
  • Strong internal drive and motivation, with a focus on problem-solving and customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • At least 2-5 years of experience in a fast-paced environment, with a proven track record of success in customer service, consultative sales, or account management.
  • College graduate or equivalent, with a bachelor's degree highly preferred.
What We Offer
  • A competitive salary range of $19.50 - $29.75 per hour.
  • A comprehensive benefits package, including health insurance, dental insurance, and a 401(k) matching program.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.