Student Success Coach

1 week ago

Dallas, Texas, United States Strategic Education Full time
About the Role

This position serves as the primary contact for students, from orientation through the completion of their program. Our coaches manage a pipeline of students by coaching, motivating, mentoring, removing barriers, and resolving issues. They help students clarify key decision-points and identify solutions and alternatives that align with the students' motivations and goals.

Key Responsibilities
  • Support students through their academic careers.
  • Proactively advise assigned students via various communication vehicles.
  • Address and resolve student problems through research, collaboration, and follow-up.
  • Serve as a point of contact for student account inquiries and follow up with all emails and voicemails within one business day.
  • Document all student interaction through university applications.
  • Help students create academic plans.
  • Assist students electing to use financial aid with the appropriate application process and conduct ongoing follow-up with students and/or Corporate's Student Financial Services to resolve issues.
  • Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances.
  • Ensure that the finalization of student registrations is in accordance with established University policy.
  • Monitor and outreach to students based on attendance, intervene with early at-risk students, and assist students through the satisfactory academic progress process.
  • Inform students of tutoring and other University resources.
  • Implement activities to manage quarterly collection and bad debt expenses.
  • Monitor policy compliance in accordance with Strayer University, state, and federal rules and regulations.
Requirements
  • Possess strong relationship-building and influencing skills.
  • Have at least 2-5 years of experience in a fast-paced environment, with demonstrated success in customer service, consultative sales, or account management.
  • Be a college graduate or have some college credits, with a bachelor's degree or equivalent highly preferred.
What We Offer
  • A competitive salary range of $19.50 - $29.75 per hour.
  • A comprehensive benefits package, including 401(k), dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, health savings account, life insurance, paid time off, professional development assistance, referral program, retirement plan, tuition reimbursement, and vision insurance.
  • A hybrid workplace with a blend of in-office and remote work.
  • Opportunities for career development and growth.

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