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Studio Operations Specialist
2 months ago
Position Overview:
Under the guidance of the Studio Services & Memo Operations Manager, the Specialist will engage in both sales and operational responsibilities.
The Specialist will facilitate the processes related to Studio Services, Flagship Memo Operations, Outside Stylist, and 'Try before you Buy' Programs.
Key Attributes:
You excel in collaborative environments and leverage your interpersonal skills to achieve results. You are a natural problem-solver with both analytical and creative capabilities. You maintain a positive, solution-oriented approach with a strong focus on customer satisfaction. Your attention to detail is exceptional, and you possess strong organizational skills. You thrive in dynamic settings and adapt readily to change.
Qualifications:
- Bachelor's degree or a comparable mix of education and experience
- 1-2 years of relevant experience in luxury retail and client service
- Proficiency in MS Word, Excel, PowerPoint, Google Suite, and Apple products
- Strong attention to detail with a polished professional demeanor
- Technological savviness and systems knowledge
- Capability to lift heavy items
Responsibilities:
- Deliver a consistently high level of service, ensuring an exceptional client experience:
- Welcome clients upon arrival
- Collaborate hands-on in selecting and retrieving merchandise
- Assist with garment changes and size requests
- Partner with clients and Style Advisors for department-related communications and manage vendor relationships
- Undertake additional responsibilities as required
- Provide operational support to enhance overall departmental effectiveness:
- Oversee the scanning of merchandise in and out
- Maintain organization of Studio Services and Memo Operations supplies, including spreadsheets and contracts
- Manage the reconciliation of 'Try before you Buy', Flagship Memos, and files, along with billing
- Contribute to the cleanliness of the Studio Services and Memo Operations workspace
Your Career at SFA:
Be part of a team dedicated to redefining the luxury experience. Enjoy opportunities for career advancement across various sectors, including retail, supply chain, digital, or corporate roles. Experience a culture that supports a healthy work/life balance and benefit from a comprehensive package for eligible full-time Associates, including medical, vision, and dental coverage.
Compensation:
The starting hourly rate for this role is $10.00. Factors influencing starting pay may include market conditions, skills, experience, and other qualifications of the successful candidate.
Benefits:
The Company offers a range of benefits for this position, subject to eligibility requirements, including medical, dental, vision insurance, a 401(k) retirement plan, basic and supplemental life insurance, disability insurance, and various additional voluntary benefits.
Thank you for considering a career with SFA. We look forward to reviewing your application.
SFA is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.
This policy encompasses all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SFA welcomes all applicants for this position. Accommodations are available upon request for those selected to participate in the assessment or selection process.
