Customer Service Representative

3 days ago


Brisbane, California, United States TEKsystems Full time
Job Overview

Maintain a high level of customer satisfaction by effectively handling install, service, and customer service work assigned by Management in a Consumer Small Business office.

Key Responsibilities:

  • Manage install and service backlog
  • Coordinate job scheduling and filling schedule gaps
  • Monitor and manage permits
  • Process and scan install and service paperwork
  • Handle field tech and advisor phone calls and emails
  • Update customer accounts
  • Schedule vendor meetings
  • Assist with customer credits or cancellations

Requirements:

  • Ability to work in a fast-paced office environment
  • Strong communication and organizational skills
  • Attention to detail and ability to multitask


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