Customer Service Representative Corporate Specialist

2 weeks ago


Brisbane, California, United States Chefs' Warehouse Full time
About The Chefs' Warehouse

The Chefs' Warehouse, Inc. is a leading provider of exceptional quality and brand building with broadline food service distribution for over 35 years. With a wide range of products, including Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in the industry.

Mission and Values

Our mission is to provide the world's greatest ingredients to the world's best chefs. We are guided by our C.H.E.F.S. values:

  • Curious & Creative - We are always looking for new and innovative ways to serve our customers.
  • Hungry For Food & Results - We are passionate about delivering exceptional results and exceeding customer expectations.
  • Entrepreneurial - We encourage our team members to think outside the box and take calculated risks.
  • Forward Thinking & Flexible - We are adaptable and always looking for ways to improve our processes and services.
  • Supportive (Of Peers & Chefs) - We believe in supporting each other and our customers to achieve success.
Job Summary

We are seeking a skilled Customer Service Representative Corporate Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products.

Responsibilities
  • Provide high-level service to customers to ensure their expectations are met.
  • Learn and retain detailed product information to provide accurate assistance to customers.
  • Anticipate and resolve product and service issues before they arise.
  • Maintain productivity, accuracy, and team performance metrics as directed by management.
  • Produce weekly reports for order recap, address code corrections, and order changes.
  • Manage order entry by groups for future orders and standing order changes.
Requirements
  • High School Diploma or higher degree required.
  • 2-4 years of meat industry experience required.
  • Minimum 4 years in customer service/sales required.
  • Ability to read, write, and speak fluently in English language required. Spanish a plus.
  • Strong technology and computer skills required. Experience with Canopy system a plus.
  • Must be a team player with a positive attitude.
  • Self-motivated, professional ability to multitask, and work well under pressure.
Perks and Benefits
  • Paid Vacations, Paid Holidays
  • Health, Dental and Medical Benefits
  • Weekly pay
  • Life Insurance
  • 5% above cost for our high-quality food products
  • Employee discounts for travel and events
  • 401k


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