Service Desk Analyst

2 weeks ago


Blacksburg, Virginia, United States Stefanini Group Full time
About the Role

We are seeking a highly skilled Service Desk Analyst to join our team at Stefanini Group. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, ensuring that their issues are resolved promptly and efficiently.

Key Responsibilities
  • Provide technical support to clients via phone, email, or chat
  • Resolve technical issues in a timely and professional manner
  • Collaborate with engineering teams and product owners to troubleshoot complex issues
  • Document and maintain accurate records of client interactions
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Minimum 2 years of experience in a technical support role
  • Strong technical knowledge and troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Flexibility to work varied shifts, including evenings and weekends
What We Offer

As a Service Desk Analyst at Stefanini Group, you will have the opportunity to work with a dynamic team, develop your technical skills, and make a real impact on our clients' experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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