Service Leader
2 weeks ago
At Chipotle Mexican Grill, we're committed to serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. As a Service Leader, you'll play a key role in maintaining a positive customer experience by ensuring safe and quality food is prepared and served. You'll be responsible for maintaining a clean, organized line with properly functioning line equipment, and ensuring that the restaurant crew is well trained and provides good customer service.
Key Responsibilities:
- Ensuring great tasting, high quality food is served
- Helping to resolve food quality issues
- Supporting food safety, including hand washing and glove changes, monitoring time and temperature on the line, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
- Helping to resolve customer incidents and working to ensure positive customer experiences
- Monitoring crew breaks, shift changes, shift meetings, and line schedules
- Developing and cross training all front of house Crew
- Assisting with Crew performance reviews
- Developing future Service Leaders
- Assisting with miscellaneous office administration duties, such as banking, cash handling policies and responsibilities, and office paperwork
Requirements:
- Chipotle Crew member and/or Kitchen Leader experience
- Ability to understand and articulate Chipotle's Food With Integrity philosophy
- Knowledge and experience of cash handling policies and procedures
- Knowledge of Food Safety and health department matters
- Familiarity with office paperwork
- Ability to speak, write, read, and understand the primary language(s) of the work location
- High school diploma
- Restaurant experience
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