Beverage Service Associate
3 weeks ago
**Job Summary**
Harlows Casino is seeking a highly skilled and customer-focused Beverage Service Associate to join our team. As a Beverage Service Associate, you will be responsible for providing exceptional beverage service to all casino guests in a fast-paced and dynamic environment.
**Key Responsibilities:**
- Provide prompt, efficient, and courteous service to casino guests, ensuring a high level of customer satisfaction.
- Perform necessary tasks to service guests, including taking and filling all beverage orders and maintaining a clean and neat gaming area.
- Monitor guests' needs on a continual basis, ensuring all beverage requests are promptly filled.
- Assist other beverage personnel with maintenance and side work as necessary.
- Maintain professional grooming and appearance, adhering to established grooming and appearance policies.
- Clean unwanted debris from guests' gaming areas, including bottles, cups, glasses, paper, and ashtrays.
- Help refill beverage supplies at all service stations.
- Request identification from guests when legal age is a question.
- Utilize proper call order when ordering beverages from the bartender in a courteous manner.
- Help keep service wells stocked, clean, and sanitary.
- Stay current on department and property knowledge and promotions.
**Requirements:**
- Enthusiastic and dedicated individual with a passion for delivering exceptional customer service.
- Ability to work well in a team environment and maintain a positive attitude in a fast-paced setting.
- Strong communication and interpersonal skills, with the ability to interact with guests and colleagues in a professional manner.
- Ability to multitask and prioritize tasks in a dynamic environment.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
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