Customer Experience Ambassador

2 days ago


Saint Peters, Missouri, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused Team Member to join our Joann team. As a Team Member, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making Joann their happy place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.

Key Responsibilities

• Greet every customer and use the F.A.S.T. service model to meet their needs.

• Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.

• Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

• Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.

• Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks.

• Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.

• Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.

Requirements

• Ability to work in a fast-paced retail environment.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• Ability to lift up to 50 pounds and stand for long periods of time.

• Availability to work a varied schedule, including days, evenings, weekends, and holidays.


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