Enrollment Specialist
3 weeks ago
Denver Health is seeking a highly motivated Enrollment Specialist to join our team. As a key member of our Enrollment Services department, you will play a critical role in determining medical assistance eligibility for patients and clients in various settings.
Key Responsibilities:- Conduct interviews with patients and clients to determine living and financial situations, calculate applicable income and assets, and determine eligibility for medical assistance programs.
- Clearly explain medical assistance programs to patients and clients and assist them in completing necessary forms to apply for these programs.
- Identify, research, and resolve complex problems related to eligibility determinations for various medical assistance programs.
- Effectively and accurately follow established work procedures and guidelines to be efficient in Medicaid case maintenance and redetermination processes.
- Collect data utilizing various tracking tools to monitor performance.
- High School Diploma or GED required.
- 1-3 years of related experience required.
- Knowledge of medical and/or public assistance programs, including Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans.
- Knowledge of federal and Colorado statutes, legislative initiatives, and regulations, as well as federal, state, and local policies.
- Knowledge of the eligibility determination system CBMS, Epic, Salesforce, Five9 systems.
- Proficient in Microsoft Word, Excel, and Outlook.
- Skilled in analytical thinking, problem solving, and process improvement.
- Skilled in providing excellent customer service.
- Ability to communicate orally and in writing in a thorough, clear, and professional manner.
- Ability to simultaneously coordinate and manage several functions, programs, and tasks in various stages of completion.
- Ability to consistently implement program, department, and organizational policies and procedures.
- Ability to work efficiently both independently and in a team environment.
- Outstanding benefits, including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans.
- Free RTD EcoPass (public transportation).
- On-site employee fitness center and wellness classes.
- Childcare discount programs and exclusive perks on large brands, travel, and more.
- Tuition reimbursement and assistance.
- Education and development opportunities, including career pathways and coaching.
- Professional clinical advancement program and shared governance.
- Public Service Loan Forgiveness (PSLF) eligible employer and free student loan coaching and assistance navigating the PSLF program.
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer.
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