Guest Services Assistant

4 weeks ago


Hartford, Connecticut, United States Community Renewal Team Full time
Job Description

Community Renewal Team is seeking a dedicated Guest Services Assistant to support the Agency's needs at the McKinney Men's Shelter.

Job Summary:

The Guest Services Assistant will provide services of safety and security to all Guests and staff at the shelter, ensuring a safe and secure environment for everyone.

Key Responsibilities:

  • Complete all admission/intake paperwork completely with new Guests.
  • Review the program handbook with new Guests and provide a brief orientation of the Program.
  • Conduct pat and pocket searches when Guests return to the building to ensure Guest, Staff, and Program safety.
  • Monitor Guests behavior to ensure the safety and security of all Guests, Staff and facilities.
  • Assist in the periodic, Guest Room Reviews, where a team of staff will check rooms for contraband, excessive food and belonging, room damage, and cleanliness.
  • Complete all necessary documentation including log entries and incident reports in accordance with program policies and procedures.

Requirements:

  • High school diploma or Associate's degree in the human service field required.
  • Minimum one year of experience in related field required.
  • Active Certification in good standing in Non-violent Crisis Intervention, CPR and Community First Aid and Safety license, trained in the use of Narcan, Mandated Reporter Training (child and/or elderly abuse), Suicide Prevention Training.

Working Conditions:

The Guest Services Assistant will work in a fast-paced environment with a high level of exposure to Guests, Staff, and facilities. The position requires the ability to work independently and as part of a team, with excellent communication and interpersonal skills.

Community Renewal Team:

Community Renewal Team is a non-profit organization dedicated to providing resources and support to individuals and families in need. We are committed to creating a safe and welcoming environment for all Guests and Staff.



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