Service Operations Coordinator

3 weeks ago


Oakland, California, United States Mitsubishi Electric US, Inc. Full time

Job Title: Service Operations Coordinator

Company Overview: Mitsubishi Electric US, Inc. is committed to providing exceptional elevator solutions to our customers.

Salary: The estimated annual salary for this position ranges from $120,000 to $165,000, based on individual performance and market conditions.

About the Job: We are seeking a highly skilled Service Operations Coordinator to oversee the coordination of our service operations. This role requires strong organizational and communication skills, as well as experience in managing multiple priorities and deadlines.

Key Responsibilities:

  • Coordinate and prioritize service requests to ensure timely completion and customer satisfaction.
  • Develop and maintain service schedules to optimize resource allocation and minimize downtime.
  • Collaborate with service personnel to resolve technical issues and improve overall efficiency.
  • Provide excellent customer service by responding promptly to customer inquiries and resolving complaints in a professional manner.
  • Maintain accurate records and reports to track service activities and identify areas for improvement.
  • Work closely with the sales team to develop sales strategies and proposals to secure new business opportunities.
  • Support the sales team in pursuing sales goals and objectives.

Requirements:

  • 3+ years' experience in a customer-facing role, preferably in the elevator industry.
  • Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Excellent communication and organizational skills, with attention to detail.
  • Valid driver's license with an acceptable driving record.


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