Operations Manager

7 days ago


Hollywood, California, United States Soho House & Co. Full time
Job Description

Overview

Soho House & Co. is seeking a highly skilled and experienced Executive Director to lead our West Hollywood location. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional member and guest experiences.

Key Responsibilities

  • Business Development: Collaborate with internal stakeholders to develop and implement strategic business objectives, driving revenue growth and profitability.
  • Operational Excellence: Oversee the day-to-day management of the business, ensuring seamless operations, efficient processes, and high-quality service delivery.
  • Leadership and Team Management: Lead and develop a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement.
  • Member and Guest Experience: Ensure that all members and guests receive exceptional service, exceeding their expectations and driving loyalty and retention.
  • Financial Management: Manage budgets, forecasts, and financial reports, ensuring accurate and timely financial information.
  • Risk Management: Identify and mitigate risks, ensuring compliance with regulatory requirements and company policies.

Requirements

  • 10+ years of experience in managing high-volume Food and Beverage or multi-unit operations.
  • Proven track record of driving business growth, improving operational efficiency, and delivering exceptional customer experiences.
  • Strong leadership skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
  • Ability to work in a fast-paced environment, with a strong focus on results and customer satisfaction.

What We Offer

  • Competitive compensation package, including a salary range of $160,000-$180,000 USD.
  • Global benefits and perks, including health care, 401K, paid time off, and career development opportunities.
  • Opportunity to work with a dynamic and innovative company, with a strong focus on customer experience and business growth.

Physical Requirements

  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction.
  • Ability to lift and move objects weighing up to 40 pounds.
  • Ability to work in a standing position for extended periods.


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