Excellent Customer Experience Associate

1 week ago


Fort Myers, Florida, United States Hertz Full time

We are seeking an Excellent Customer Experience Associate to join our team at Hertz Corporation. This role offers an exciting opportunity for individuals who enjoy working in a dynamic environment and delivering exceptional customer experiences.

The ideal candidate will have a minimum of 3+ years of experience in customer service, operations, and sales. Rental car experience is a plus, but not required. We value candidates with excellent communication skills, problem-solving abilities, and leadership qualities.

This role involves handling customer inquiries, resolving issues promptly, and providing guidance to employees to ensure a culture of empowerment. You will be responsible for analyzing Net Promoter Score (NPS) results to identify areas for improvement and implementing strategies to enhance customer satisfaction.

We offer a competitive hourly rate of $14.00, making this an attractive opportunity for individuals looking to advance their careers in the rental car industry. Our benefits package includes medical, dental, and vision plans, as well as retirement programs, paid parental leave, and educational reimbursement options.



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