Senior VDI Specialist

4 weeks ago


Florida, United States TEKRRA1 Full time
Job Summary

We are seeking a highly skilled Senior VDI Specialist to join our team at TekrRA1. The ideal candidate will have extensive experience with Virtual Desktop Infrastructure (VDI) technologies and a proven track record of resolving complex technical issues.

Key Responsibilities
  • Provide on-site support for VDI environments and device configurations within the BayCare network.
  • Manage and resolve ServiceNow tickets related to VDI and peripheral device issues.
  • Troubleshoot and resolve technical issues with VDI systems and associated hardware.
  • Ensure effective communication with internal teams to maintain seamless operation of VDI configurations.
  • Provide prompt, on-site technical support Monday to Friday, 9:00 AM to 5:00 PM.
  • Follow BayCare's IT protocols and procedures.
Requirements
  • Proven experience with VDI technologies.
  • Hands-on experience managing ServiceNow tickets and resolving device configuration issues.
  • Ability to work full-time, on-site at the Clearwater location.
  • Familiarity with the BayCare network, possessing a BayCare NE/BayCare email.
  • Must have your own laptop for work purposes.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.
Preferred Qualifications
  • Previous experience supporting healthcare environments, ideally within the BayCare system.
  • Familiarity with BayCare's workflows and technical infrastructure.


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