Phone Support Specialist

1 week ago


Charlotte, North Carolina, United States Nationally Syndicated Radio Broadcasters Full time

Are you passionate about delivering exceptional customer service and have a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy working as part of a close-knit team?

Nationally Syndicated Radio Broadcasters is seeking a skilled Phone Support Specialist to join our team and play a key role in delivering exceptional customer experiences. In this role, you will be responsible for making outgoing calls, responding to inquiries, and providing accurate information about our products and services.

Key Responsibilities:

  • Make outgoing calls and respond to inquiries in a professional and timely manner
  • Provide accurate information about products, services, and company policies
  • Maintain records by updating account information and documenting interactions
  • Follow communication scripts and guidelines to ensure consistent and effective service
  • Collaborate with team members and supervisors to meet individual and team performance targets

What We Offer:

  • A competitive income based on experience: $38,000 - $58,000 per year
  • A comprehensive training program provided to ensure your success in the role
  • Opportunities for career advancement within the company


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