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Corporate Customer Service Representative

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Dayton, Ohio, United States Dayton Freight Full time
Job Summary

We are seeking a highly skilled and customer-focused Corporate Customer Service Representative to join our team at Dayton Freight. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Assist customers with a variety of inquiries, including freight pickup requests, rate quotes, and shipment tracing.
  • Communication: Respond to customer emails, voicemails, and phone calls in a timely and professional manner.
  • Problem-Solving: Troubleshoot and resolve customer issues in a fair and efficient manner.
  • Teamwork: Collaborate with other team members to ensure seamless customer service and support.
  • Continuous Improvement: Identify opportunities for process improvements and provide recommendations to enhance customer service.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a fast-paced environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a team environment, and proficiency in Microsoft Office.
  • Language: Fluent in English.
Benefits
  • Competitive Pay: Competitive weekly pay and opportunities for advancement.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance.
  • Work-Life Balance: Paid holidays, vacation, and personal days.