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Contact Center Representative
4 weeks ago
We are seeking a skilled Contact Center Agent to join our team at Salud Family Health. As a Contact Center Agent, you will be responsible for answering incoming telephone calls, scheduling appointments, and directing callers to the appropriate department or individual. This role requires strong communication skills, a team-based approach, and a commitment to providing exceptional patient care.
Key Responsibilities
* Answer incoming telephone calls and respond to patient inquiries
* Schedule appointments and direct callers to the appropriate department or individual
* Provide exceptional patient care and support
* Work collaboratively with the healthcare team to ensure seamless patient care
Requirements
* High school diploma or equivalent required
* One year of general office and/or Call Center experience required
* Bilingual (English-Spanish) preferred
* Knowledge of multi-line phones and ability to determine emergency situations
* Sensitivity to indigent and ethnic minority communities
What We Offer
* Competitive hourly rate of $19 to $21
* Comprehensive benefits package, including medical, dental, vision, and flexible spending accounts
* Generous vacation accrual and paid holidays
* Opportunities for professional growth and development
About Salud Family Health
Salud Family Health is a non-profit healthcare organization dedicated to providing quality, integrated healthcare to the communities we serve. We are committed to improving the health and well-being of our patients and their families, and we are seeking like-minded individuals to join our team.