Center Operations Manager in Training

3 days ago

Columbia, Maryland, United States Ally Behavior Centers Full time
About Ally Behavior Centers

Ally Behavior Centers is a dynamic, energetic, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We are a full-time, center-based, early intervention Applied Behavior Analysis (ABA) therapy program serving children with autism ranging from 18 months to 6 years of age. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills and prepare for academic success.

Job Summary

We are looking for a motivated self-starter to join our team in a managerial & administrative role and be responsible for daily operations at one of our upcoming therapy centers. This role provides a substantial training rotation over your first 6 months in which you will spend time learning in different centers across the company. Our team members are expected to be leaders in the community, ensure our high-quality standards are met, and foster an exceptional work environment.

Your Day-to-Day Responsibilities
  • Assisting with and learning from the current Center Operations Manager(s) - a variety of job duties including but not limited to:
    • Managing communication with the parents and families enrolled in our program
    • Onboarding new clients and hosting center tours
    • Managing and approving sick leave and vacation requests for employees
    • Validating the accuracy of center schedules
    • Holding clinicians accountable for submitting session notes within 48 hours
    • Ensuring that clinical note audits occur to maintain accuracy of billing
    • Maintaining employee certifications and credentials
    • Document management, both for clients and employees
    • Ensuring adherence to budget requirements for center purchases
    • Communicating with the insurance and billing department regarding client insurance authorizations
    • Communicating with the talent acquisition department regarding any resignations or staffing needs
    • Maintaining and recognizing staff birthdays and organizing team-building events
Who You Are & What You Bring
  • Our ideal candidate is an energetic, outgoing person who can inspire staff on both good and bad days.
  • Willingness to travel to multiple locations across the DC and/or Baltimore metro areas during training period required
  • You are comfortable wearing different hats
  • Detail oriented and a meticulous note taker.
  • You are compassionate and have a high EQ - we work with families who have children with developmental delays. You take pride in excellent customer service and patient experience.
  • You have varied interests and passions that you can dive deeply into. Maybe you love Russian Literature, minored in it in school, and are part of a local book club with some like-minded friends.
  • You have strong and fluent written and oral communication skills. This should shine through in your cover letter - show us your style and professionalism.
  • You like to work hard and aren't just collecting a paycheck and letting the time pass. Excellent performance and building something special are what you find most fulfilling in life. If you have a project on your plate, you won't stop because it's 5pm.
  • You are self-motivated and want to move up and grow with our ever-expanding company.
  • You are level-headed and naturally approachable. A charismatic leader who can inspire staff on good and bad days. Always a team player - you push those around you to excel.
  • You understand health insurance and health insurance jargon
  • You have managed a large team before, and you take pride in getting the most out of each team member.
  • Must submit to a federal and state background check
What You Will Gain By Joining Our Team
  • Medical + HSA, Dental, and Vision coverage through Cigna
  • 401(k) with Company Match
  • Tuition Assistance Program (employees can earn up to $21,000 to assist/reimburse the cost of tuition)
  • Short-Term Disability (100% Employer-Paid) & Long-Term Disability
  • Spot Pet Insurance
  • Company-sponsored DoorDash Dash Pass
  • Employee Assistance Program
  • Term-Life/AD&D Insurance
  • Whole Life Insurance
  • Critical Illness with Cancer Insurance
  • Accident Insurance
  • Hospital Confinement Insurance
  • Bonuses based on individual and company performance
  • 18 days of paid time off plus 9 paid holidays

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