Hotel Operations Manager

6 days ago


Boston, Massachusetts, United States Westmont Group Full time
About the Role

The Front Desk Manager is responsible for managing the front desk operations, supervising staff, and ensuring excellent customer service. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Manage front desk operations, including check-ins, check-outs, and guest services.
  • Supervise and train front desk staff to ensure excellent customer service.
  • Monitor and maintain accurate records, including guest information and financial transactions.
  • Develop and implement policies and procedures to improve front desk efficiency and customer satisfaction.
  • Collaborate with other departments to ensure seamless communication and service delivery.

Requirements:

  • Minimum 2 years of experience in a hotel front office or management role.
  • Strong leadership and communication skills.
  • Ability to work effectively in a team environment.
  • High school diploma or equivalent required; bachelor's degree preferred.


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