Luxury Hotel Reservations Manager

3 days ago


Boston, Massachusetts, United States The Langham, Boston Full time
Job Title: Luxury Hotel Reservations Manager

Estimated Salary: $55,000 - $65,000 per annum

Job Description:

As a Luxury Hotel Reservations Manager at The Langham, Boston, you will play a crucial role in ensuring the seamless operation of the reservations department. Your primary objective will be to maximize revenue on both short- and long-term bases by effectively managing resources and services.

Responsibilities:
  • You will work closely with the Reservations & Revenue Manager to achieve departmental goals and objectives.
  • Monitoring daily tasks and ensuring they are completed efficiently and effectively is another key aspect of this role.
  • Liaising with guests, third-party partners, and internal teams will require excellent communication skills and adaptability.
  • You will also be responsible for training and developing reservations agents to enhance their performance and meet current and future departmental needs.
  • In addition to these responsibilities, you will be expected to analyze data, make informed decisions, and implement strategies to improve sales and revenue.
Requirements:
  • A minimum of 2 years of supervisory/management experience in Reservations or Front Office in a luxury hotel environment.
  • An undergraduate degree or College Diploma in a relevant discipline is required.
  • Proficiency in hotel management software, including Shiji PMS, Synxis, and Onyx, is essential.
About The Langham, Boston:

The Langham, Boston is a luxury hotel that offers an unparalleled level of service and sophistication. Our team is dedicated to providing exceptional experiences for our guests, and we are committed to excellence in every aspect of our operations.


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