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Customer Service Representative

2 months ago

Bloomingdale, Illinois, United States JoAnn Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Cutting Counter Team Member. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through advanced product knowledge, and maintaining a high level of productivity and accuracy.

Key Responsibilities
  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model, and engaging in friendly conversation about their projects.
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner, with a focus on professionalism and precision.
  • Stock shelves accurately according to planogram, maintain a high level of productivity, and close attention to detail.
  • Minimize shrink in the store by following proper policies and procedures, including cutting counter accuracy, remnants, damages, and inventory management.
  • Assist other team members with tasks to ensure the team exceeds expectations set by store management.
Requirements
  • Ability to work a varied schedule based on business needs.
  • Ability to maintain a safe work environment.
  • Ability to interact collaboratively with others.
  • Ability to get work accomplished through others.
  • Ability to communicate effectively in a group environment.
Physical Demands
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds.
Education & Experience

Preferred - High School Diploma or Equivalent.

Minimum - No experience required.

Preferred - 1-3 years previous experience in a customer-centric environment.