Front Desk Representative
3 days ago
Location: Residence Inn Bloomingdale, 295 Knollwood Drive, Bloomingdale, IL 60108
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Bloomingdale. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. Your primary focus will be on check-in, check-out, and room assignments, while also handling guest inquiries, resolving issues, and promoting hotel services.
Responsibilities:
- Provide warm and welcoming service to all guests, ensuring a positive first impression.
- Process check-ins and check-outs efficiently, handling room assignments, key cards, and other guest requests.
- Respond to guest inquiries and resolve issues promptly, ensuring guest satisfaction.
- Promote hotel services, including room upgrades, packages, and special offers.
- Maintain accurate records, including guest information, room assignments, and billing.
- Collaborate with other departments to ensure seamless guest experience.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic computer skills and knowledge of hotel software.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer:
Competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.
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