Customer Success Representative

3 weeks ago


Bloomingdale, Illinois, United States Korpack Full time
Job Description

Korpack is seeking a highly organized and driven Customer Success Specialist to join its growing team. As a key member of our team, you will be responsible for providing exceptional support to our customer partners by delivering top-notch, professional customer service through timely communication and accurate order processing.


Key Responsibilities
  • Day-to-Day Customer Orders and Interaction: Process and manage customer orders daily, including sales order entry, and provide customer status updates. Assist the Sales team in sales and customer service-related operations, fostering strong customer relations through timely resolution of inquiries and proactive communication.
  • SO & PO Entry & Confirmation: Place Purchase Orders with vendor partners and track these orders to ensure timely deliveries to customer partners, making margin and logistical decisions to promote cost savings and ensure PO accuracy.
  • Customer Experience (Net Promoter Score - NPS): Engage in activities that enhance customer experience and satisfaction, including monitoring performance indicators, managing sales tracking tools (ie. dashboards) and reviewing pending orders to meet specific customer requests to ensure excellent customer service and customer experience.

What We Expect of You
  • Intelligent / Learner: You learn complex concepts quickly. You demonstrate the ability to proficiently understand and absorb new information. You have strong analytical and critical thinking skills.
  • Curiosity: You ask questions in a way that is genuine to dig deeper to understand partnerships and think out of the box to provide solutions to our customer partners.
  • Need for Achievement / Work Ethic: You are ambitious and strive for excellence. You set challenging goals and hold yourself accountable for exceeding them. You are willing to work as hard as it takes to get things done and have a strong desire to win - competitive. You are driven and self-motivated.
  • Organization / Efficiency: Highly organized and process-oriented with an ability to excel in a fast-paced, constantly changing environment. Have the ability to manage several email inboxes daily for all customer success communications. You have a high attention to detail and a proactive mindset.
  • Confident / Positivity: You are self-assured and are largely unfazed by rejection and customer pushback. You learn from negative experiences with an optimistic attitude and use past experiences to support creative solutions to avoid the same hiccups. You have strong communication skills - both verbal and written.
  • Follow-through: Excellent and timely follow-through you do what you say.

Requirements
  • High School Diploma and or BS in Marketing, Business, or Communications: Required.
  • At least 2 years of related experience: Required.
  • Proficiency with similar software programs used in this job (Microsoft Office, Acumatica (current ERP system): Required.

What You'll Earn
  • Aggressive compensation: Competitive.
  • 401K: Yes.
  • Competitive benefits including medical, dental, vision, and life insurance: Yes.
  • Generous Vacation: Yes.


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