Xfinity Sales Consultant

2 weeks ago

Bloomingdale, Illinois, United States Comcast Full time
Job Summary

Responsible for delivering exceptional customer experiences by utilizing knowledge, skills, and technology to achieve outstanding sales and service results. Works with moderate supervision/guidance.

Accountable for individual results and impact on the team.

Core Responsibilities
  1. Represent Comcast products and services by sharing and demonstrating product and sales know-how with customers.
  2. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
  3. Takes a customer-first approach with all customer interactions, listening and evaluating customer needs to provide appropriate solutions.
  4. Achieves sales and customer experience goals and objectives.
  5. Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
  6. Performs operational and administrative tasks.
  7. Partners with customer care to resolve customer issues, as appropriate.
  8. Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
  9. Complies with all company and retail operational policies and procedures.
  10. Completes training requirements and actively engages in team huddles and learning.
  11. Knows and understands sales compensation plan and its key elements.
  12. Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s), and overtime as needed.
  13. May be asked to work in alternate stores outside of the home base store.

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