Front Desk Support Specialist
3 weeks ago
We are seeking a Front Desk Support Specialist to join our team at the YMCA of Greater Cleveland. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing membership payments, and maintaining accurate records.
About the Role:
- Member Service: Respond to member inquiries, resolve issues, and provide information on programs, services, and promotions.
- Cash Handling: Process membership payments, handle cash transactions, and maintain accurate records.
- Sales and Retention: Work with the team to achieve sales targets, promote membership growth, and retain existing members.
- Communication: Communicate effectively with members, staff, and other stakeholders to ensure seamless operations.
Key Responsibilities:
- Member Service: Respond to member inquiries, resolve issues, and provide information on programs, services, and promotions.
- Cash Handling: Process membership payments, handle cash transactions, and maintain accurate records.
- Sales and Retention: Work with the team to achieve sales targets, promote membership growth, and retain existing members.
- Communication: Communicate effectively with members, staff, and other stakeholders to ensure seamless operations.
Requirements:
- High school diploma or equivalent required; two years of relevant work experience preferred.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities.
- Basic computer skills, including proficiency in Microsoft Office and point-of-sale systems.
- Able to lift up to 50 pounds and stand for long periods.
Benefits:
- A free membership to your local YMCA, including access to fitness facilities and programs.
- A competitive salary of $40,000 - $50,000 per year, depending on experience.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
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