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Infrastructure Support Engineer
2 months ago
The Infrastructure Support Engineer plays a crucial role in delivering expert assistance to users by addressing issues related to various software applications and workstations. This position involves user-focused support, encompassing hardware and software provisioning, installation, and repair services. Collaborating closely with network and cybersecurity specialists, this engineer will tackle incidents and challenges while coordinating service requests with the appropriate teams across different locations.
Key Responsibilities:
- Oversee the incident and problem resolution workflow
- Conduct Tier 1 and Tier 2 troubleshooting and resolution
- Diagnose and repair end-user devices
- Install and troubleshoot software applications
- Re-image hardware as necessary
- Manage shared file access maintenance
- Maintain local registration authority functions
- Provide updates and tracking on IT projects, ASIs, incidents, and changes affecting customers, ensuring proper routing and escalation of incidents to the relevant support teams
- Maintain the knowledge management database
- DoDD M IAT II certification required - Security + Certification
- High School Diploma with 11 years of experience, or a BS with 2 years of experience, or an MS with 1 year of experience
- General experience should include a background in information systems development, network operations, or application performance in a client/server setting
- Specialized experience should encompass managing help desks in a multi-user environment, a thorough understanding of PC operating systems, and a working knowledge of network and email operations, along with prior supervision of help desk staff
- Selected applicants will undergo a security investigation and must meet eligibility criteria for access to classified information; TS/SCI Clearance is mandatory.
Titan Technologies, LLC, along with its subsidiaries, TelaForce, LLC and Titan Facilities, Inc., specializes in designing, building, integrating, and managing innovative solutions and software applications. Our exceptional team, working collaboratively under a unified vision, has established a reputation for delivering impactful results to our clients. If you are looking for a meaningful career journey, consider joining Titan Technologies and becoming part of a dynamic team.
Titan is proud to be a Service Disabled Veteran Owned Business.
We are an Equal Opportunity Employer, committed to protecting the rights of veterans and individuals with disabilities.