Patient Access Coordinator
2 weeks ago
Geisinger Health System is seeking a highly skilled and compassionate Patient Access Representative to join our team. As a key member of our patient access team, you will play a vital role in ensuring that our patients receive exceptional care and service.
Key Responsibilities:- Verify patient demographics and accurately check patients in for appointments
- Monitor patient wait times and communicate changes to patients as necessary
- Read and interpret insurance responses to ensure accurate billing and reimbursement
- Understand and apply general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter
- Ensure patients receive necessary disclosure and privacy information, obtain necessary legal and financial signatures, and communicate financial obligations
- Process multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints
- Notify patients or guarantors of anticipated financial responsibility and collect accordingly
- Perform cash posting following department guidelines and maintain high regard for confidentiality
- Accurately perform medical record maintenance and releases, and assist with referrals and pre-certifications
- Properly utilize and maintain patient recall and reschedule lists
- High School Diploma or Equivalent (GED)
- Minimum of 1 year of related work experience
- Certification(s) and License(s) as required by the position
- Competitive compensation and benefits package
- Full benefits (health, dental, and vision) starting on day one
- Three medical plan choices, including an expanded network for out-of-area employees and dependents
- Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
- Company-paid life insurance, short-term disability, and long-term disability coverage
- 401(k) plan with automatic Geisinger contributions
- Generous paid time off (PTO) plan
- Up to $5,000 in tuition reimbursement per calendar year
- MyHealth Rewards wellness program
- Family-friendly support, including adoption and fertility assistance, parental leave pay, military leave pay, and a free membership with discounted backup care for your loved ones
- Employee Assistance Program (EAP)
- Voluntary benefits, including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, and pet and legal insurance
Geisinger Health System is a leading healthcare organization dedicated to providing exceptional patient care and service. We are committed to creating a diverse and inclusive environment where all employees can be their authentic selves. We offer a competitive compensation and benefits package, as well as opportunities for professional growth and development.
We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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