Restaurant Shift Lead

2 weeks ago


Hilton, New York, United States SSP Full time
Role Overview

We are seeking a Restaurant Shift Lead to oversee the efficient setup of our kitchen and front of house, ensuring seamless operations throughout their shift. This role plays a vital part in delivering exceptional in-house dining experiences and maintaining brand operational standards.

Key Responsibilities
  • Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
  • Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
  • Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
  • Communicate and clarify major job duties, priorities, and expectations to team members.
  • Provide support, direction, and encouragement in helping the team succeed in delivering business goals.

Requirements
  • At least 18 years old
  • High School Diploma or equivalent
  • Minimum of 1 year of experience in the food & beverage industry
  • Full Service and/or Quick Service restaurant experience, preferred
  • Proven track record of resolving uncomfortable situations with clients, customers, peers, and direct reports.
  • Excellent written and verbal communication

About Us
SSP is an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities.

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