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Administrative Assistant II

2 months ago

Goshen, Indiana, United States ServiceSource Full time
Job Title: General Clerk

ServiceSource, a leading nonprofit disability resource organization, is seeking a highly organized and detail-oriented General Clerk to support our operations.

Job Summary

This position requires familiarity with office terminology and procedures. The General Clerk will select and implement methods from a variety of procedures, making simple adaptations and interpretations of guides and manuals as needed. The clerical steps may vary in type or sequence, depending on the task.

Key Responsibilities
  • Sort, open, and distribute incoming mail according to destination or type.
  • Distribute packages as required.
  • Bundle mail as needed by banding, bagging, or containerizing.
  • Research mail not properly addressed or coded.
  • Deliver and pick up interoffice and outgoing mail within building locations.
  • Run postage machines and prepare outgoing mail for pickup.
Additional Duties
  • Provide customer service by assisting customers with shipping or delivery issues.
  • Maintain chain of custody of accountable mail.
  • Process machinable mail (folding, inserting, sealing, and opening) as needed.
  • Follow HAZMAT procedures for handling potentially hazardous mail.
  • Process accountable mail using the accountable mail tracking system.
  • Process unidentifiable accountable mail.
  • May require opening and reading mail and forwarding to the appropriate location.
Requirements
  • High School Diploma or General Educational Development (GED) required.
  • At least 1-2 years' experience in a related field required.
  • Preferred experience working in a mail center.
  • Experience with UPS and Federal Express shipping and procedures required.
  • Knowledge of U.S. Postal regulations for dealing with incoming, outgoing, certified, registered, insured, and express mail.
Knowledge, Skills, and Abilities
  • Ability to perform routine tasks on special class mail and routine and repetitive tasks for long periods with minimal supervision.
  • Ability to stand, reach, and walk for long periods of time.
  • Ability to make minor decisions regarding mail issues and questions.
  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees.
  • Good reading and writing skills.
  • Ability to add and subtract two-digit numbers, multiply, and divide with 10's and 100's.
  • Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Basic ability to operate a computer using Microsoft Office software and accountable mail tracking system.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.