Remedy IT Service Management Administrator

2 weeks ago

Goshen, Indiana, United States Leidos Full time
Job Title: Remedy Administrator

About the Role:

Leidos is seeking a highly skilled Remedy Administrator to join our team in Suitland, MD. As a key member of our IT team, you will be responsible for providing expert-level support for BMC Remedy IT Service Management (ITSM) and System Administration.

Key Responsibilities:

  • Manage and maintain the structure and content of BMC Remedy applications.
  • Monitor and analyze Remedy applications' performance to ensure operational efficiency.
  • Create and manage user accounts and user access permissions.
  • Develop and implement workflow for Remedy applications to meet customer mission requirements.
  • Design, develop, and implement technical solutions to complex issues and problems that impact multiple modules.
  • Work cross-functionally to upgrade applications, execute testing, and provide training and knowledge transfer to other employees.
  • Coordinate with IT domains and multiple teams to ensure all systems are up to date and working efficiently.

Requirements:

  • Active DoD Top Secret/SCI clearance.
  • Bachelor's degree and 12+ years of experience; or a Master's degree with 10+ years of experience.
  • Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher.
  • 2 years of BMC Smart Reporting and performance metrics or comparable reporting tools.
  • 6 years of experience with the Remedy ITSM Suite System Administration and development.
  • 3 years hands-on experience with Asset Management, Service Request Management, and Change Management.
  • 3 years supporting Remedy 9x or higher and implementing and administering Asset Management and BMC Discovery.
  • ITIL V3 or V4 Foundation certification.
  • Demonstrated experience in Remedy administration to include building, creating, and customizing applications.

Preferred Qualifications:

  • BMC Certified Developer/Associate certification.
  • Remedy certification.

Why Leidos?

Leidos is a leading provider of innovative solutions for the defense, intelligence, and homeland security markets. We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.

Pay Range:

$108,550.00 - $196,225.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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