Security Officer

23 hours ago

Waimea, Hawaii, United States Mauna KEA Beach Hotel Corp Full time
Job Title: Security Officer

Mauna KEA Beach Hotel Corp is seeking a highly skilled and experienced Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our guests, employees, and property.

Key Responsibilities:
  • Provide security and emergency response services throughout the resort, ensuring that performance is within the guidelines of written procedures and resort philosophy.
  • Enforce security and safety guidelines to safeguard resort and guest property, investigating and documenting incidents of concern and properly responding to resolve issues of concern.
  • Patrol hotel building, grounds, and other areas on the resort as assigned, noting unusual circumstances, persons, and/or safety violations.
  • Assist managers with security at hotel-related functions, escorting persons off property and providing entry gate security.
  • Provide exceptional customer service, greeting and welcoming all guests in a warm and friendly manner with eye contact and a genuine smile.
  • Respond rapidly to all emergencies and manage crisis situations in an efficient and professional manner, exhibiting a calming demeanor and the ability to manage emergency situations.
  • Investigate and fact-find inquiries through short and long-term observation, review of documentation, interviews, and interrogations, accurately documenting incidents, inquiries, and investigations.
  • Answer telephones, monitor security cameras, and dispatch security officers, enforcing security and safety guidelines to safeguard resort and guest property.
  • Coordinate and supervise special assignments, performing department administrative duties such as ID card production, issuing vehicle parking decals, locker, paychecks, etc., as needed.
  • Do vehicle, locker, and parcel searches and other duties relating to security or safety as directed, escorting individuals off property and providing security at hotel-related functions.

Requirements:

  • Ability to use the telephone and radio.
  • Ability to use various office equipment, including calculators, photocopiers, and facsimile machines.
  • Ability to use AED.
  • Ability to drive a vehicle.
  • Ability to operate a utility vehicle or cart.
  • Ability to remain calm in emergency situations.
  • Able to manage stressful and challenging situations.
  • Able to stand, walk, bend, and reach during most of the shift.
  • Lift and carry up to 10 lbs.
  • Must have the ability to communicate verbally to employees, managers, and guests/clients.
  • Interviewing skills; write accurate reports and document investigations.
  • Ability to communicate over the phone or radio.
  • Current Hawaii State Guard Card CPR/1st Aid certified AED Certification.
  • Ability to multi-task.
  • Drivers License when operating company vehicle.

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