Community Service Director
5 days ago
We're looking for a highly motivated and experienced professional to join our team as a Community Service Director. As a key member of our leadership team, you'll be responsible for leading our community staff to provide exceptional service to our residents. If you're passionate about delivering outstanding customer experiences and have a proven track record of success in property management, we'd love to hear from you.
Salary Range: $70,000 - $85,000 per year, based on experience.
About the Role:
The Community Service Director will play a critical role in ensuring that our residents receive the highest level of service possible. You'll lead a team of staff members to provide quality services and maintain resident satisfaction and property performance. Key responsibilities include leading teams, managing budgets, and ensuring customer satisfaction. We're looking for someone with 3+ years of property management experience, preferably with a college degree. Certification as a Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) is also desirable. Bilingual skills are a plus, but not required.
Responsibilities:
• Lead and direct community staff to provide quality services and high customer satisfaction, working within budgetary guidelines.
• Maintain accurate records of community transactions and submit on a timely basis.
• Prepare and administer the annual operating and capital budget.
• Meet and support company key performance indicators and objectives.
• Recruit, train, and develop site staff, motivating them through recognition programs, training, and team building.
• Obtain bids for contract services and oversee routine capital projects.
• Ensure leasing practices conform to federal, state, and local law, and credit and criminal reports.
• Review and evaluate market conditions to determine unit prices, and ensure websites and marketing materials are accurate and updated.
• Participate in resident planned activities for maximum customer satisfaction.
• Ensure timely communication and follow up for all resident concerns, renewals, and service requests.
• Conduct daily property inspections to ensure the community meets established standards.
Requirements:
• 3+ years property management experience, with a college degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Bilingual (English and Spanish) a plus.
• Expert communication and interpersonal skills, with a consistently positive attitude.
• Achieve Fair Housing certification and possess computer skills, including Microsoft Office Suite and community software applications.
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