Contact Center Associate

5 days ago


Fairmont, West Virginia, United States EverStaff Full time
About the Opportunity

EverStaff is partnering with FirstEnergy, a leading electric utility, to offer dynamic career opportunities in our contact centers. Our team handles over 16 million calls annually, providing 24/7 support and fostering an environment of continuous growth.

Why FirstEnergy?
  • We are a forward-thinking utility with a mission to brighten lives, better the environment, and strengthen communities.
  • Our virtual contact centers ensure flexibility and accessibility for our diverse team.
  • We provide comprehensive training programs to equip you with the skills needed for success.
Job Responsibilities:
  • You will handle inbound calls, maintain accounts, and input data.
  • You will document customer notes and resolve inquiries with independent analysis.
  • You will process outage and emergency calls within company guidelines.
  • You will provide top-notch customer service with a calm and professional demeanor.
Requirements:
  • A high school diploma or GED is required.
  • Prior customer service experience is necessary.
  • You should have basic computer and keyboarding skills.
Compensation Package:

The estimated annual salary for this position is $45,000 - $60,000 based on location and experience.

Benefits:
  • Medical, Dental, Vision, Accident, Life, Disability, and Cancer insurance coverage.


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