Service Engagement Director

1 day ago


Charlotte, North Carolina, United States Genesys Cloud Services, Inc. Full time
Job Title: Service Engagement Director

Genesys Cloud Services, Inc. is seeking a highly skilled Service Engagement Director to join our Journey Management Services team in North America. As a key member of our team, you will be responsible for providing leadership in identifying strategic business opportunities for our Professional Services organization to generate revenue and achieve sales objectives.

Key Responsibilities:
  • Participate in the pre-sales process to fully understand client needs and requirements.
  • Assist sales teams with project scoping exercises and preparing statements of work.
  • Pursue Professional Services sales leads and prospective clients.
  • Align with the Pointillist Delivery Manager on Forecast and Pipeline.
  • Create and deliver Professional Services Statements of Work that align to customer deployment objectives.
  • Network and develop strong business relationships.
  • Contribute to strategic and tactical planning for the growth of the professional services.
  • Maintain extensive knowledge of current products and market conditions.
Requirements:
  • Bachelor's degree in Business or related field.
  • 8 years in a business setting with at least three years of experience in a customer-facing sales business solutions, digital solutions, and/or telecommunications environment.
  • Ability to work effectively both individually and with a team.
  • Ability to travel 50-60% of the time.
  • Strong leadership, interpersonal and presentation skills with excellent written and verbal communication skills.
Benefits:
  • Market-competitive salary with an anticipated base compensation range of $108,150.00 - $212,250.00.
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage.
  • Flexible work schedules and work from home opportunities.
  • Development and career growth opportunities.
  • Open Time Off in addition to 10 paid holidays.
  • 401(k) matching program.
  • Adoption Assistance.
  • Fertility treatments.


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