Patient Services Coordinator

2 weeks ago


Davidson, United States HOSPICE & PALLIATIVE CARE CHARLOTTE Full time
About VIA Health Partners

VIA Health Partners is a leading provider of end-of-life care, recognized nationally as a top-10 industry leader. As a community-based, not-for-profit hospice & palliative care provider, we take pride in serving patients and families with compassion and dedication. Our mission is to deliver exceptional care, regardless of financial or medical complexity.

Job Summary

We are seeking a skilled Patient Services Coordinator to join our team. This role is responsible for scheduling visits, coordinating patient care, and managing medical records. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work collaboratively with our clinical team.

Key Responsibilities
  • Initiate patient contacts to introduce our palliative medicine team and answer questions about services
  • Obtain verbal consent for initial Nurse Practitioner visits
  • Assist with back-office tasks in Homecare Homebase, including moving patients from pending to current and ensuring correct service locations
  • Schedule patient visits and ensure timely completion
  • Prepare weekly clinician schedules and review daily to determine capacity opportunities and ensure productivity standards
  • Process new referrals and assist in scheduling admission visits
  • Manage calls from patients and field staff related to scheduling issues
Requirements
  • Associate degree in a related field required
  • Minimum 2 years of experience in an office environment, preferably in a healthcare setting
  • Computer proficiency in Microsoft Word, Excel, and Outlook

We offer a competitive benefits package, including medical, vision, and dental plans, 28 days of paid time off, and a 403b retirement plan with matching. If you are passionate about delivering exceptional care and possess the skills and experience required for this role, we encourage you to apply.



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