Automotive Sales Representative

3 weeks ago


Phoenix, Arizona, United States Chapman Bell Rd. Mazda Full time
About the Role

Chapman Bell Rd. Mazda is seeking a highly motivated and customer-focused Sales Specialist to join our team. As a Sales Specialist, you will play a key role in creating an exceptional car buying experience for our customers. Your primary responsibility will be to deliver friendly and knowledgeable support throughout the sales process, ensuring customers leave the dealership feeling confident and excited about their vehicle purchase.

Key Responsibilities
  • Promptly respond to internet, live chat, and phone inquiries to generate sales appointments
  • Log daily sales lead activities in the CRM and follow up with customers who are not ready to make an appointment
  • Convert visitors into customers by understanding their needs and interests, and pairing them with a vehicle best suited for their lifestyle
  • Perform professional vehicle demonstrations and organize test drives, highlighting desirable vehicle features
  • Stay up-to-date on product offerings, optional packages, and latest technology
  • Assist customers with sales and financing paperwork
  • Deliver sold vehicles to the customer, assisting with setting up vehicle features (i.e. navigation, Bluetooth, etc.) ensuring complete customer satisfaction
  • Create genuine connections with customers to encourage repeat and referral business
Requirements
  • New or used car sales experience is preferred, but not required
  • Experience working in a sales or another customer-facing role is strongly preferred
  • Strong customer service and interpersonal skills, both in person and over the phone
  • Computer literacy and the ability to learn and utilize new technology
  • The ability to think from the customer's perspective to understand their concerns or objections and respond thoughtfully
  • An excellent work ethic, resilience, and determination to achieve goals
  • A valid driver's license and clean driving record are required
  • Must pass a pre-employment background check and drug screening
Work Environment

We are open Monday - Friday from 8AM to 9PM and Saturday from 8AM to 8PM, and closed Sundays. We support work-life balance by offering a 5-day workweek and 8-hour shifts. This role requires working with clients face-to-face as well as online and over the phone. Sales Specialists work indoors and occasionally outdoors doing vehicle demonstrations and test drives.

If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.



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