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Retail Sales Supervisor

2 months ago

Brea, California, United States Express, Inc. Full time
Overview

About Express, Inc.

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos, and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality, and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community.

Key Responsibilities

As a Retail Sales Leader, you will play a pivotal role in driving the success of our sales operations.

Your primary focus will be on enhancing the shopping experience for customers while overseeing the sales floor and stockroom activities.

Essential Duties:

  • Foster a motivating environment for associates to maximize their sales capabilities.
  • Deliver real-time coaching and training to ensure smooth operations, exceptional customer service, and effective stockroom management.
  • Collaborate with Store Management to provide constructive feedback on team performance.
  • Guide associates in understanding store operations, product knowledge, policies, and procedures.
  • Implement action plans aimed at optimizing sales results.
  • Manage daily store operations efficiently.
  • Ensure adequate associate coverage to enhance customer experiences.
  • Oversee and approve the checkout process.
  • Assist with merchandise flow, including shipment and replenishment.
  • Evaluate and enhance the customer service delivered by team members.
  • Develop effective schedules to ensure optimal staffing.
  • Encourage a culture focused on outstanding in-store customer experiences.
  • Resolve customer service challenges effectively.
  • Exemplify and lead our customer experience model.
  • Maintain expert knowledge of products, company policies, promotions, and loyalty programs.
  • Support product launches, visual presentation standards, and signage placement.
  • Perform other essential functions as directed by your supervisor.
Required Experience & Qualifications
  • Education: High School Diploma or Equivalent.
  • Experience: Minimum of 1 year in a retail environment.
  • Proficient in technology usage (iPad, registers).
  • Availability to work nights, weekends, and non-business hours.
  • Meets physical requirements for the role.
Critical Skills & Attributes
  • Previous retail experience is preferred.
  • Strong communication skills with customers, peers, and supervisors.
  • Proven sales accountability.
  • Ability to collaborate effectively within a team.
  • Capable of multitasking and managing multiple customers and processes simultaneously.
Benefits and Compensation

Express, Inc. offers a comprehensive benefits package to support the health and financial security of full-time associates, including:

  • Medical, pharmacy, dental, and vision coverage.
  • 401(k) and Roth 401(k) plans with Company match.
  • Employee merchandise discount.
  • Paid Time Off.
  • Parental leave for new parents.

Part-time associates may qualify for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) plans with Company match.

Additionally, part-time associates are eligible for an Express merchandise discount, participation in our Learn & Earn incentive program, and the option to choose voluntary benefits through YouDecide.

Closing

Express, Inc. is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other employment terms based on any federally, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodations to individuals with disabilities.