Front Desk Representative

4 hours ago


Little Rock, Arkansas, United States Courtyard Little Rock West Full time
Job Overview

The Front Desk Agent will be responsible for providing exceptional customer service to guests, registering arrivals, and resolving any issues that may arise during their stay. This role requires a friendly and professional demeanor, with the ability to multitask and work well under pressure.

Responsibilities
  • Registering guests and handling room assignments
  • Providing information on hotel services and amenities
  • Maintaining accurate records and reports
  • Handling guest complaints and resolving issues in a timely manner
  • Working collaboratively with other departments to ensure seamless guest experience
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or related field helpful
  • Experience in a hotel or related industry preferred
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service
  • Demonstrate ability to multi-task, be detail-oriented, and problem-solve effectively
Benefits
  • $18-$22 per hour, depending on experience
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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