Data Center Service Delivery Infrastructure Technical Specialist

1 week ago

New York, New York, United States Citigroup Inc Full time
Job Summary

The Americas Data Center Service Delivery (DCSD) team is responsible for providing timely and cost-effective installation and maintenance services to Americas Data Centers. As a Data Center Service Delivery Infrastructure Technical Analyst, you will be part of this team and will be responsible for implementing, maintaining, and re-engineering distributed systems and LAN/WAN infrastructures in the Americas Data Centers.

Key Responsibilities
  • Implementing, maintaining, and re-engineering distributed systems and LAN/WAN infrastructures in the Americas Data Centers
  • Providing onsite, 7 x 24 second and third level support for the Americas Data Center operations infrastructure
  • Resolving infrastructure/operations problems escalated from the Enterprise Command Centers and/or System Administrators
  • Managing network ports and assisting with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
  • Maintaining the integrity of the data center facilities, systems, and communications environments through general housekeeping and best operations practices
  • Providing hands-on, break/fix level 2 support for the data center systems and communications environments
  • Coordinating and approving data center infrastructure change controls
  • Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes
  • Performing required compliance activities
  • Producing network consumables updates and contributing to weekly management reports
Requirements
  • 3+ years of experience in the implementation, maintenance, and analysis of data center facilities, hardware, communications infrastructure, strategies, tools, and effective troubleshooting techniques
  • Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network, and SAN infrastructures
  • In-depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE, 10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity
  • Strong knowledge of WAN technologies (OC-x, DS-x), subnetting, and TCP/IP protocol
  • Excellent communication and writing skills
  • Knowledge of trouble ticketing systems, change control, project processes, and associated tools
  • Logical problem-solving techniques and associated experience in system, data center facilities, and telecommunications
  • Experience with project management
  • Financial Services industry knowledge a plus
Education

Bachelor's/University degree or equivalent experience

Job Family Group

Technology

Job Family

Infrastructure

Time Type

Full time

Primary Location

New York, New York, United States

Primary Location Full Time Salary Range

$109,163,680.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit https://www.citi.com/careers/benefits. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date

Jul 26, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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