Data Center Service Delivery Infrastructure Technical Specialist

1 week ago

New York, New York, United States Citigroup Inc Full time
About the Role

The Americas Data Center Service Delivery team is responsible for providing timely and cost-effective installation and maintenance services to Americas Data Centers. This team is responsible for implementing, maintaining, and re-engineering distributed systems and LAN/WAN infrastructures in the Americas Data Centers.

Key Responsibilities
  • Install, de-install, relocate, and test all distributed systems and network hardware in the Americas Data Centers.
  • Install, de-install, relocate, and test all carrier circuits to the network hardware.
  • Install, de-install, relocate, and test all patch cabling for systems and network hardware.
  • Install, de-install, relocate, and test all Data Center hardware.
  • Coordinate and install SAN cabling infrastructure.
  • Manage network ports and assist with the management of all consumable items.
  • Maintain the integrity of the data center facilities, systems, and communications environments.
  • Provide hands-on, break/fix level 2 support for the data center systems and communications environments.
  • Coordinate and approve data center infrastructure change controls.
  • Ensure compliance with data center standards, policies, and processes for all non-DCSD sponsored changes.
  • Perform required compliance activities.
  • Produce network consumables updates and contribute to weekly management reports.
Media Management Duties
  • Perform daily tape ejects to increase current day processing capacity.
  • Manage all daily ad-hoc tape/job requests and scratch activity.
  • Manage all physical and electronic vaulting activity.
  • Minor to moderate problem determination.
  • Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
  • Respond to automated trouble tickets and facilitate the necessary actions under the direction of the Global Command centers.
  • Support all site and application specific disaster recovery/COB tests/exercises.
  • Remain current with all global procedures and provide input when appropriate.
  • Assist in supporting all reconciliation and QA efforts.
Qualifications
  • 3+ years of experience in the implementation, maintenance, and analysis of data center facilities, hardware, communications infrastructure, strategies, tools, and effective troubleshooting techniques.
  • Basic background on enterprise data center facilities and infrastructure environments.
  • In-depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx, SAN, and wide area connectivity.
  • Strong knowledge of WAN technologies, subnetting, and TCP/IP protocol.
  • Excellent communication and writing skills.
  • Knowledge of trouble ticketing systems, change control, project processes, and associated tools.
  • Logical problem-solving techniques and associated experience in system, data center facilities, and telecommunications.
  • Experience with project management.

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