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Customer Service Representative

1 month ago

Clifton Park, New York, United States Spare Time Entertainment Full time
Front Desk Attendant

We are seeking a highly skilled and customer-focused Front Desk Attendant to join our team at Spare Time Entertainment. As a key member of our front-of-house team, you will be responsible for providing exceptional guest experiences, ensuring seamless operations, and maintaining a clean and organized environment.

Key Responsibilities:
  • Guest Services: Greet guests, determine their needs, and provide startup instructions as necessary.
  • Communication: Answer guest inquiries over the phone and in-person, providing accurate information and resolving issues promptly.
  • Promotions and Events: Inform guests of upcoming promotions, specials, and events to enhance their experience.
  • Point of Sale Operations: Confidently operate the POS system, making accurate transactions, collecting payments, and printing reports or scores.
  • Gift Certificates and Coupons: Issue, record, and redeem gift certificates and coupons according to company policy.
  • Cash Handling and Reporting: Balance receipts, count cash, and complete daily shift paperwork accurately.
  • Inventory Management: Manage lane inventory and assist with lane turnover tasks to maintain efficiency.
  • Sanitation and Organization: Maintain a clean, organized, and presentable area, adhering to company standards.
  • Pit Crew Communication: Communicate effectively with pit crews, operate call buttons, relay information, log calls, and check response times.
  • Vending Machine Operations: Perform various duties related to vending machines, including removing, counting, and recording vending money, restocking items, and more.
  • Opening and Closing Duties: Perform opening and closing duties as required, ensuring a smooth transition between shifts.
  • Guest Monitoring: Monitor guests for rule violations, maintaining a safe and enjoyable environment for all.

Requirements: Must be able to work nights and weekends, ensuring our guests receive exceptional service during peak hours.