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Automation Service Technician I

2 months ago


Palo Alto California, United States Guardant Health Full time
Position Overview:


As an Automation Service Technician, you will be an integral part of a collaborative team dedicated to supporting advanced laboratory operations.

Your role will involve working with a diverse range of laboratory instruments, including automated liquid handling systems, where you will oversee installations, routine maintenance, and necessary repairs.


Key Responsibilities:
  • Conduct installations, maintenance, repairs, and validations to maintain optimal instrument performance and reliability.
  • Track instrument performance metrics and promote serviceability within interdisciplinary teams.
  • Ensure instrument reliability and that service documentation complies with quality management standards.
  • Analyze equipment performance data to recommend long-term improvements as required.
  • Stay updated on emerging technologies and share knowledge by creating standard operating procedures, checklists, and service updates.
  • Assist in the oversight of a comprehensive maintenance and calibration program.
  • Support end-users in troubleshooting technical issues.
  • Deliver service and assistance during standard business hours, as well as outside of regular hours when necessary.
  • Communicate effectively with external service providers.