Entertainment Operations Manager

4 days ago


Los Angeles, California, United States NBCUniversal Full time
Job Title:

Entertainment Operations Manager

Company Overview:

NBCUniversal is a leading media and entertainment company that creates world-class content across film, television, and streaming platforms. We own and operate top-tier entertainment and news brands, including NBC, Telemundo, and Peacock.

Salary:

$75,000 - $90,000 per year

About the Job:

This role involves overseeing the daily operations of a show venue or area, managing staff, and ensuring smooth execution of events. The successful candidate will be responsible for resolving operational issues, handling employee and guest situations, and maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Cultivate a positive work environment by promoting a culture of collaboration, teamwork, and professionalism.
  • Manage staff schedules, delegate tasks, and oversee day-to-day operations to ensure efficient service delivery.
  • Maintain accurate records of labor and non-labor departmental budgets, controlling costs while identifying opportunities for growth.
  • Develop and implement action plans to enhance employee satisfaction (ESAT) and guest satisfaction (GSAT), incorporating training programs and performance metrics as needed.
Requirements:
  • At least 5+ years of experience in a management or supervisory role within the entertainment industry.
  • Strong leadership skills with the ability to motivate and develop teams.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
Benefits:

This position comes with access to comprehensive benefits, including medical, dental, and vision insurance, 401(k) plan, paid time off, tuition reimbursement, and discounts on company products and services.



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