Network Infrastructure Manager

5 days ago


Wilmington, Delaware, United States Saxon Global Full time
Mandatory Skills:

We are seeking a highly skilled professional to join our team as a Network Infrastructure Manager. The ideal candidate will have experience managing, supporting, and deploying network infrastructures, as well as a strong ability to diagnose server or network alerts, events, or issues.

  • Understanding of common information architecture frameworks
  • Good oral and written communication skills, and ability to address conflict with others constructively
  • Minimum of 1 year of experience in monitoring complex environments using industry standard monitoring tools
  • Contact on-call personnel to communicate new events depending on priority
  • Escalate All Major Incident Candidates to the Incident Management team, on-call resources or management
  • Participate in Major Incident bridge calls to provide real-time data for monitored systems
  • Document activities performed in associated tickets
  • Manually monitor processes/systems not covered by automated monitoring tools
  • Remotely access systems to perform initial resolution attempts
  • Flexible to work in any shift
  • Good communication skills to interact with both customers and end-users over phone and through email
Key Responsibilities:

The successful candidate will be responsible for:

  • Managing and supporting network infrastructures
  • Diagnosing server or network alerts, events, or issues
  • Understanding and implementing common information architecture frameworks
  • Communicating effectively with on-call personnel and incident management teams
  • Providing real-time data for monitored systems during major incidents
  • Documenting activities performed in associated tickets
  • Monitoring processes/systems not covered by automated monitoring tools
  • Remotely accessing systems to perform initial resolution attempts
Requirements:

To be successful in this role, the candidate will need to have:

  • Minimum of 1 year of experience in monitoring complex environments using industry standard monitoring tools
  • Strong ability to diagnose server or network alerts, events, or issues
  • Understanding of common information architecture frameworks
  • Good oral and written communication skills, and ability to address conflict with others constructively
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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