Healthcare Navigation Specialist

2 weeks ago

Indianapolis, Indiana, United States Adult & Child Health Full time
Job Overview

Adult & Child Health is a reputable 501c (3) not-for-profit integrated healthcare organization dedicated to serving diverse communities. We prioritize a diverse and inclusive workforce and offer a range of benefits including flexible schedules, generous paid time off (starting at 4 weeks), an immediately vested 401K, competitive health benefits, opportunities for career advancement, and professional development funding.

About the Organization: At Adult & Child Health, we foster a collaborative and innovative atmosphere that promotes diversity. Our environment empowers staff to enhance their skills while delivering exceptional care to our clients.

As an integrated healthcare provider in Central Indiana, we are recognized as a Certified Community Behavioral Health Center and a Federally Qualified Health Center look-alike. Our mission is to provide high-quality, affordable healthcare services, including primary care, behavioral health services, substance abuse treatment, mobile crisis response, community-based services, and outreach programs.

Role Overview: The role of a Care Coordinator is pivotal in assisting individuals to navigate the complexities of the healthcare system. Many clients face challenges in accessing care and advocating for their needs. Our Care Coordinators engage with clients regularly, collaborating with them and their providers to optimize their treatment experience.

Work Schedule: This position operates within Central Indiana, with flexible hours available from Monday to Friday, either 8 AM to 4 PM or 9 AM to 5 PM.

Key Responsibilities:

  • Act as the primary liaison for clients on your caseload, facilitating improved access to integrated healthcare and advocating for their needs.
  • Utilize creativity and flexibility to identify barriers to care, assist clients with transportation solutions, employ motivational interviewing techniques to enhance engagement, and manage appointment scheduling.
  • Assess client satisfaction and advocate for their preferences during treatment, encouraging self-advocacy.
  • Coordinate communication among clients' various healthcare providers through regular contact, including meetings and correspondence.
  • Conduct routine chart reviews to ensure treatment plans align with the supervising psychologist's directives and client preferences.

Qualifications:

  • Bachelor's degree in behavioral health or a related field.
  • Valid driver's license with a satisfactory driving record and access to insured transportation.
  • Familiarity with Medicaid/Medicare guidelines, Marketplace plans, and commercial insurance benefits is preferred.

Benefits:

  • Comprehensive clinical supervision for licensure.
  • Staff development funding for all employees.
  • H1B sponsorship available for qualified therapists.
  • Immediate vesting in our 401K plan.
  • Support for Diversity, Equity, Inclusion, and Belonging initiatives through various taskforces.

Application Process:

We encourage you to submit your most recent resume. A cover letter is optional. Applications can be submitted through our website.

Commitment to Diversity:

Adult & Child Health values diversity and the unique perspectives of those we serve. We strive to create inclusive environments where everyone feels welcome. Our commitment to Diversity, Equity, Inclusion, and Belonging is reflected in our recruitment, training, and organizational culture.

Adult & Child Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other status protected by law.

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