Healthcare Support Specialist
1 week ago
Apollo Pain Center, LLC is dedicated to delivering thorough interventional pain management solutions. We are a rapidly expanding establishment, experiencing remarkable demand for our services. This role presents a unique opportunity for a driven individual seeking both personal and professional advancement within a dynamic environment.
Key Responsibilities of the Healthcare Support Specialist:
- Facilitate patient check-in and check-out processes.
- Oversee patient scheduling, ensuring timely appointments for urgent and routine visits.
- Assist in the electronic documentation and updating of patient medical records.
- Support clinical procedures and interventions conducted in the office.
- Manage incoming calls, voicemails, and address patient inquiries.
- Conduct Urine Drug Screens as necessary.
- Communicate and document laboratory and pathology results effectively.
- Handle prescription refills, authorizations, and medication management.
- Clarify procedures and treatment plans to patients.
- Assist with prior authorization processes for medications and procedures.
Qualifications for the Healthcare Support Specialist:
- Associate's degree or equivalent qualification.
- Certification as a Medical Assistant.
- Experience in healthcare management is beneficial; training will be provided for the right candidate.
- Strong organizational skills to adapt to fluctuating workloads.
- Exceptional communication abilities and a commitment to customer service.
- Demonstrate sound professional judgment.
- Willingness to adapt and grow with the organization.
- Ability to travel within a reasonable distance as required.
- Team-oriented mindset.
- Proficient in computer skills and experience with Electronic Medical Records (EMR).
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